Returns & Exchanges
At Ooni, we stand by our products with our Great Pizza Guarantee; if you are not 100% satisfied with your purchase, you can return it within 60 days for a full refund. All items must be returned in their original packaging and in a resalable condition to qualify for a standard return.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to start the process.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and attach it securely to your package.
Ship the Item
Drop off your package at the nearest authorized carrier location, ensuring all original accessories and manuals are included inside.
Receive Your Refund
After our warehouse team inspects the returned unit, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing